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Contribuisci feedbackFriendly bar, good food, great atmosphere. Heather and Frank behind the bar in particular are very welcoming and an asset to the bar.
Came for Christmas dinner and got no meal. Was absolutely shocking. Chef didn’t turn up and manager was cooking for about 50 people. Was offered again to come back for free 3 course meal and drinks and I can say this made up for it. The manager came to apologise and Heather the waitress was amazing. Catered to everything we wanted. Couldn’t have been more attentive. Was checking on the table constantly and making sure we was ok. 10 out of 10 for heath. The chef from Christmas Day came to the table with a terrible excuse for letting everyone down on Christmas, I must admit him standing behind us all for 5 minutes was not a nice experience. Heather though really made up for our terrible day
I like to Thank one of the Staff from last night (Jackie) she was so nice to our Dog she even give some of her Fish supper for a treat to our dog ,our Dog will defo look for Jackie on her next visit.
Been here a handful of times while working in Aberdeen but this was the best visit made fantastic by the barmaid/waitress/probably(should be if not)supervisor working tonight. Didn’t ask her name but was dark haired, smiley, slim and had a plaster on her arm as though she’d recently given blood (for staff recognition purposes). Welcomed me and gave me the option of table service, ran through the menu and told me that the gammon was unavailable but gave alternatives, gave the impression that nothing was too much trouble. Bubbly personality that really uplifted after another week away from home. Genuinely, the best service I’ve had in Aberdeen. She didn’t stop working for as long as I was there and as I left she was busy with other guests but gave me a smile and a wave through the window as she cleared another table. I hope Belhaven Pubs have a staff recognition program and I’ve given enough detail to make sure credit goes to where it should. Thank you!
Took 90 mins to get food but we were fine with that as well warned by waitress. Chef needs replaced but think they are aware