Subway - Ballwin

This team always does a great job. The staff is always friendly, even though they are usually overwhelmed with orders. My wraps are packed with chicken and veggies and not drowned in sauce. Excellent job and keep up the great work!

Unprofessional employees, not sure if they washed their hands after walking in from outside to serve us. Mocking online orders for ordering 1 sandwich while standing in front of current customers. Cussing in front of us, multiple employees, multipletimes, while I had a child with me. I would have walked out, if I hadn't started the order, all around uncomfortableexperience. Won't be going back there.

They close 30 minutes early. Lock the doors and won 't let you in. They say they close 30 minutes early on slow nights. How am I as a customer supposed to know when they are slow . Myself and another family pulled up and wasted our time driving there. Theyare losing sales because they want to get out of there early. Wasting customers ' time when we drive all the way up there.Terribly disrespectful of customers.

I don't give one star reviews lightly. I also give a little leeway due to the COVID worker situation. But this place sets the low bar for Subway restaurant customer service. I've been here more than a few times due to my daughters love of theirproduct. I can't take it anymore. Even ordering on line is a disaster. I've ordered online and arrived 20 minutes after thedue time only to have them make it after I wait in line. Avoid this franchise location. Jimmy Johns is down the road, trysomething new.

I needed the sauces on the side but online ordering didn?t give you the option to choose that. Going on a trip tomorrow and don?t want them to be soggy. So, I had to call them (while they?re slammed) and ask for the sauces on the side. Poor guysalready made the sandwiches by the time I was able to get through to them on the phone. They are kind enough to remake themwithout the sauces on them for us. Subway needs to add sauce on the side option for the delivery option.