Mcalister's Deli - Bartlett

My husband and I ordered online with them tonight. The bacon on my smokey pepper jack turkey sandwich was black. Had to pick it off to eat it. When I tried to call the restaurant multiple times, no one even answered the phone.

Tables were all dirty after lunch rush with nowhere to sit. Food was still good. It wasn't long after we seated ourselves that someone started cleaning tables.

First time eating at this establishment. Friendly staff. Great suggestions from menu. We were recommended the King Turkey sandwich and Grilled Chicken on a crossiant. It was delicious. I would recommend customers ask for the Darria drink special as well. Keep up the great job!

I honestly don?t know why I let myself give them another try. I thought since it had been over a year since the last several AWFUL experiences, hopefully things had improved. Not even close. I placed an order via Uber eats today right at 11, before they would super slammed for lunch. It was just delivered at 11:45. Perfect timing. I work from home and I usually order something in on Fridays. The delivery person was quick and polite and great. I get inside and open my food. Keep in mind I live maybe 5 minutes away. The sandwich that was supposed to be hot, was cold and doesn?t even appear to have been toasted/cooked as long as it was supposed to be. The rotel dip for the nacho app is just a bowl of old thick over cooked cheese with no rotel, served with super stale tortilla chips. And the chocolate cheesecake was just thrown into a giant takeout box instead of one the small ones, and whoever did it clearly had chocolate all over there fingers since there are chocolate fingerprints all over the box where they closed it. $35 for a meal that only the cup of soup is edible.

We did not have a good experience. The restaurant had a weird smell when we walked in which should have been our hint to leave. Our food sat up at the counter for 20 mins before they brought it out to us so our sandwiches were cold. My husband sent his back, and they made a new one but he didn?t want to eat it after we saw the cleanliness of the place. Our napkin holder was covered in dirt, dust and hair. The tables felt like they hadn?t been wiped down and they had a sticky residue. Will not come back to this one. I recommended the other McAlister?s deli in Bartlet down the road. It was way nicer.