No.4 - Belfast

The well-occupied area was disorganized and no one interested in us, a pre-booked couple. the menu offer was bad, strange, made and offered bad aromen and ridiculous bad worth. the initially pleasant atmosphere was roughly broken by loud hitting unnecessary carols and music. we will not be back.

I booked a table through open table and viewed the menu. When I arrived I had to wait ten minutes for a table which wasn't the table I had requested in my booking. The menu was nothing like what I had viewed. The staff were inexperienced and overwhelmed. The bar was piled with dirty glasses. The food was deep fried and tasteless

Positives: Decor is absolutely gorgeous and great location walking distance to Lanyon Place Train Station). Unfortunately there are a few negatives in my opinion) I’m sorry to say but the service is quite poor. I spent the evening there with 3 friends and all of us felt the staff were inattentive and consistently struggled to get their attention all evening for food order/drinks. It was also pretty clear when we arrived that the staff weren’t expecting our booking, luckily there was a table free. For a Friday night in December, the place was relatively quiet I assume this is due to the drinks being slightly overpriced compared to other high market City Centre bars £16.00 for a cocktail). Coming from a hospitality background myself, my advice would be reduce the cost of drinks where possible increase staff training.

Booked for 4pm arrived told not open to 5pm a hotel like hilton should have more control over their bookings

I have an issue when I'm given the full bill and asked to pay in full before I have received a drink or any food. When I questioned the staff member I was told we had to pay first as it was hard to keep track of all the customers. Sorry just not good enough, I won't be back.