Chili's Grill - Bolingbrook

Nice place with kids and family to spend some time. Nice ambiance. Good amount of food per serving. It?s delicious for the items that we ordered. Waiters are helpful and kind.

Well I hadn 't been to Chili 's in a while because the service has been so poor lately, but decided to give it another chance...big mistake. Long story but overcharged on my food, they did not honor our Chili 's rewards account, and managerJessica was simply atrocious. After arguing with our poor waitress who Jessica kept sending back to our table, we had finallyhad enough and demanded to speak to Jessica. We were told she will be a while as she is on the phone with another customer (probably someone else complaining we assumed). When she finally came over she was zero help, said they had changed Chili 'srewards but had no documentation, and refused to assist. I eat at restaurants often, and have never had to deal with a managerlike that. Do yourself a favor and go to a different restaurant.

I had a disappointing experience at the 75th St Chili's in Downers Grove, IL. The service was lacking, the food was underwhelming, and the wait was excessively long. I ordered the Bottomless Soup and Salad with Caesar, and while the salad was quite tasty, the soup was inedible, so I didn’t touch it. My husband ordered the chicken quesadillas, which were dry and not enjoyable at all. To top it off, the service was so poor that I had to ask for napkins. I won’t be returning to this location.

I ordered Chili's to go for the first time and unfortunately, I ran into some issues. I paid extra for additional tortillas but didn't receive any—there were no extras at all, not even the ones that normally come with the order. It seems like it's best to check everything before leaving, just to ensure that any mistakes can be corrected. Other than that, the food was okay.

This was the first time out of three visits that I didn't find undercooked chicken in my salad. The staff were friendly, but the service was a bit slow. This might be due to staffing issues, so it's best to be patient when you visit.