Papa Gino's - Braintree

Observed mgr. Jackie, working with her crew. Took a phone call from what appeared to be an unhappy customer. She handled said person with patience and professionalism in what turned into a lenghty rant by the customer. Nice to see a leader showing goodmanagerial skills to her young crew. Well done!

This place has a new and rude manager with a poor attitude. The first time I saw her a few days ago she spoke to an employee in the back very rudely and in an insulting and belittling way. The place had a good amount of customers and everyone witnessedit. Then another employee was also bullying and belittling to a new employee at the register in front of all customers and themanager and she allowed it completely since she said nothing. Second time I saw her on another occasion she heard me and turnedaround and gave me a rude stare then immediately turned and whispered something to an employee she was next to and the employeeimmediately looked at me. She 's a fat older Caucasian woman, you could say a typical karen .

I ordered food for my family, it was ready on time, the staff was very pleasant and happy when i went in to pick it up. My children love the staff there. They?re always so nice and welcoming, I?ve gone here for a long time now and the staff that?semployed now is by far the best crew I?ve interacted with. Keep up the great work Braintree Papa Ginos!

The Staff went above and beyond to take care of my family?s order, Jackie made sure everything was hot and ready, the food was excellent. Service was excellent and I our family is looking forward to having dinner there again soon.

Absolute great customer service, was treated very well with the upmost respect. The woman named Jaclyn made sure I left with no problems and made it a very smooth process to walk out with exactly what I asked for. Not to mention how good the food was whenI got home : very satisfied.