Butterflies Coffee Shop - Broadland

Dreadful poor quality coffee, food was tasty customer service average. Extremely busy and clearly not enough staff..

Delicious jacket potato and chilli and nice coffee. Pleasant ambience and friendly staff. Great to have local produce too

After seeing a dog allowed in the butterflies cafe despite a clear notice stating dogs outside only we decided to take small dog on our next visit only to be told no dogs inside. Just visited again on 4/2 without dog only to find another dog inside the cafe. On asking the Question , what is your dog policy as there is some confusion? I was told, dogs outside only! The staff came back adding the manager was unaware there was a dog despite it wearing a high vis coat! Stange as the customers had been served their order. And that was that, as you were. I understand the situation regarding dogs and cafes but please whoever owns this string of cafes lay down some firm guidelines to your staff as they seem to do as they please regarding dogs.

Bit of a change from my last review, friendly staff and very efficient the ladies seem on the ball and myself and my colleagues had a nice time. Loyalty points cant be added or redeemed which is obviously an issue

Just had lunch at the coffee shop were I ordered a southern fried chicken wrap. When it arrived it reminded me of a piece of processed cheap breaded chicken. I tried to eat it but it had no flavour and tasted processed. I did bring this to the attention of the staff as constructive feedback but they didn’t seem to be that bothered. The cake I then bought was really good. Such a shame as they advertise farm shop products on their menu.