The Cow On The Hill - Bromsgrove

This restaurant is part of the Holiday Inn. The connected lounge was a nice stop prior to eating. Once in the restaurant the staff was polite and punctual. I ordered the beef pie from the menu. It came in short order. It was well prepared and had flaky crust. It was a good choice!

We visited on 3 July with 2 other couples to celebrate my boyfriends birthday. The waiter dropped a g t over one of the guys we were with, which he just shrugged off, no apology, just asked if he wanted some more serviettes to mop up with. Service was very slow all night, the last couple to arrive were not offered a drink for around 20 minutes even after a drink had been dropped over him. Sourdough bread on the starter menu was not actually sourdough, the shortcrust pie turned out to be puff pastry the creamed spinach was like spinach soaked in milk. I asked one waitress for the bill, another young girl then appeared with the bill in her hand and very rudely said can you have the bill please I need to cash up, to which I replied that I had actually just asked for it. There are better ways she could have asked us if we wanted the bill! She then proceeded to stand over us while we decided how to split the bill etc. The waiter that dropped the drink came over and we asked what was going to be done to compensate, as I would at least expect that drink to be taken off the bill. He just replied , well I made you a fresh one didn’t i!! Wow. We asked to have the service charge removed from the bill as the appalling service didn’t warrant the amount on the bill. This then took nearly 20 minutes for them to figure out how to do it. Food was fine I recommend the sweet potato fries. But I will not be returning.

Ordered our meals. I ordered chicken supreme but when it came it was half a roast chicken. When I pointed it out that it was not what I ordered I was told that chicken supreme was not on the menu that night . WHAT? Sent it back and ordered a steak. No steak knife came with the steak so struggled to cut it until restaurant manager came over and one was quickly produced. Told him that chef should NEVER have taken it upon himself to just substitute a meal and that the waitress should have been sent back to our table to ask us to order something else. This restaurant is in a 4 star hotel for goodness sake.

I had visited with colleagues, menu had a lack of options particularly for my colleague who was vegetarian. Food was average, nothing special.

I use this hotel a fair bit but generally avoid hotel restaurants if possible as I never find their food or service particularly appealing.