Einsten Bros. Bagels - Canton

Today is Monday and according to the website and app, you can get a doz bagels for $9. We go to get a couple dozen and are told no they have to be called in. We ask for a doz and again are told no. Nowhere does it state this special has to be preordered. This is the third time in 6!months we have had a bad experience. The district manager Steve was told and nothing was done and it is continued to run poorly. Three strikes and you are out.

Location is ran poorly, understaffed, and unprofessional. This is the third and last time I will be patronizing this garbage location. Waiting for 2 sandwiches and a drink for 20 minutes in a dirty store. Counters and floors looked like they haven't been cleaned in weeks. Workers were handing out orders to customers who haven't paid but were waiting in line for as long as I was because they're so slow and inefficient. I told them I wanted a two-egg specialty sandwich and a second custom sandwich. Screwed up both then the worker and his unkempt looking boss got an attitude because I brought the wrong order back to them and asked for it to be remade. The manager had the nerve to say to her underling that I shouldn't have told them I wanted that wrong order in the first place, when if they ran their store correctly and had excellent customer service and active LISTENING skills, that stupid comment would not have came out of her mouth. If I wasn't talking to a nice customer who was sharing his frustration with this trash location, I would've demanded my money back. They also returned to me the same two-egg specialty sandwich that was now cold instead remaking it from scratch. I threw it in the garbage.

The bagels and sandwiches here tasted fresh and good at one point, but now not only are they bland and tasteless, but they also taste and feel old. Not to mention the slow and unwelcoming staff.

We used to love coming to this Einstein Bros, they had the best coffee and bagels. However, we will not be coming here any more, it’s been 3 years and the dining room is STILL closed to the public. I understand initially it was because of COVID, but let’s face it, people are past that, what’s the excuse now? The benefit of dining in was the atmosphere and coffee refills. If you don’t want business, just close already. If the issue is short staffing, then maybe pay more for people to actually want to work there. There are other breakfast choices nearby that offer dining room access. Edit: I did reach out and got a canned response of: “we are also committed to being able to open all of our dining rooms in as safe as a manner as possible so that our guests and team members alike are not at risk.” Is it really a risk when the CDC has declared this is no longer a pandemic and everyone else is open for indoor dining?

Great bagels and they were sold out of my fav bagel and the lady made something similar for me