Hotpot Spot Plasnewydd - Cardiff

It was the most bizarre experience dining here. First when we arrived in the restaurant, our group set up was that there was someone on each end who was sitting facing an empty chair on the other side of the table. Upon enquiry we understood it was a covid measure, however never had any other restaurants requesting such seating arrangements in the past 20 months. We ordered two split pots, a non-spicy broth for one side of the pot and a spicy broth for the other side. The staff came to confirm that we wanted spicy/non-spicy in each pot. Yes, we said. To our shock when the pots came, one pot was spicy/spicy on both side, and the other was non-spicy/non-spicy on both sides. This was after the staff had came by to confirm that we wanted a spicy/non-spicy set-up, and in the usual situation a person wanting a spicy broth would not have asked for a split pot. We raised this to the staff and were clearly unhappy about it, though did not insist on having the broths changed around. What happened next made it the most awkward and uncomfortable dining experience ever. From where we were sitting, we could hear the owner reprimanding the staff for the error, throughout our meal. We understand mistakes occur and if the owner was unhappy about the mistake and genuinely wanted to apologise, taking the initiative to change the broth to the right setup, or a complimentary drink or dish would have gone a long way. But no, he chose to reprimand the staff within our hearing for the whole dinner (which didn't help the situation one bit and made the experience worse! . We felt sorry for the staff. Even with the hospitality shortage, that was a completely wrong way to help the staff improve, nor help retain them in the long run. I don't remember anything about the food, although photos did show a good range to choose from. At the end of the meal we each received a box of hello panda, which might have helped, if not for the fact they were expired. All in all, would not recommend.

Amazing birthday meal. The team made us feel really welcome and explained the concept to us. We chose two broth bases, a platter of meat, noodles and veggies to cook at the table and some super fluffy bao buns too. Everything was really flavourful and delicious. Will definitely be back again soon. Thank you so much for making us feel so welcome and for the gorgeous food!

Ate here for the first time tonight and it was our one year anniversary! It was a fabulous evening with brilliant food! My girlfriend is veggie and it was really good to be able to have two separate broths and such a range of tofus and veg! We loved the hands on aspect of it it was a very fun date and the food was delicious the perfect hangover cure! The waitress was so lovely, explained everything really well and was super chatty! We loved the little touches for our anniversary made it extra special and was so thoughtful of you guys! We will definitely be back next time we are in Cardiff! Thank you so much for a wonderful evening : !!

This hidden gem is absolutely amazing. Authentic and the staff were amazing from start to finish. Everything was explained really well the chef came out to check if we wanted more broths. Everything tasted great well priced and alot of options They couldn't have been more helpful. A really lovely experience and we will deffinatly be back. Only recommendation would be to have more sauces at the sauce bar

Amazing!! We tried this place for the first time last week and it was so good that I need to go back asap. Everything was well explained and the broths were the tastiest. You can choose fish, veg or meat platters and then some extras. Everything cooks so well in the broths. Staff were really friendly and so caring. When we left, they gave us some Chinese sweet treats as a thanks. Will go back in a heartbeat.