Coffee Land - City of New York

It's a cute coffee shop. Customer service isn't the greatest. I've been going to this coffee shop on a bi-weekly basis for almost a year, and it does not feel welcoming. They have a points system on drinks that I discovered on my own. I will not be returning because of an interaction with a staff this morning. This is not a way I would like to start my morning. My bagel was also burnt. Otherwise the coffee and lox Bagels are great.

The first time I stopped into this coffee shop I realized it was a small location that you can sit and enjoy a brief meet up or grab some coffee to go. I was not happy with my first interaction with the employee's at this shop. However I did give them the benefit of the doubt and tried going back to this location several times. The Tiramisu cake is what I generally purchase on my visits there because I love having it with my coffee. I have tried their food but it was not something that they carried directly on the menu. My regular purchase is usually a large Iced Latte and a slice of tiramisu. I Usually get my order to stay, some days they would walk it to my seating area other days I would have to walk to the counter to pick it up. This confused me to a high velocity because if I order my food to stay your job is to bring it to my seating area. However that was not always the case which did disturb me some. The other issue I did have was the flies that were constantly in the back seating area of the restaurant. When I go somewhere I like to feel a sense of being welcomed and I did not always feel that when I entered this establishment. That plays a huge part in customer service and returning customers to a business. One of the days I did visit this particular establishment I ordered a drink that they have on their menu. It is called a golden latte, this drink was presented to me hot and I did order it cold. When you order it cold it is not appeasing at all. The lady that made the drink seemed confused when I first ordered my drink because she did make the drink hot, I was confused as well because I ordered a cold drink. She looked as if she wanted to say something but she did not. The lady that took my order did not tell her that I wanted my drink cold. After having this latte and being dissatisfied with my purchase I went back to the counter to ask the lady was that specific drink meant to be cold hot and she said yes. My sentiments were if it was meant to be sold hot you could have given me an indicator and I would not have wasted my time energy and money purchasing this item. After that purchase I ended up throwing the latte in the garbage to purchase the original latte that I purchased previously. If you have a customer purchasing something for the first time giving them advisement on the drink they are purchasing if they have never had the drink before would be the ideal way. However that knowledge and information was never divulged to me which brought me to a different tone and temperament on this location. There were a few issues that brought me to this review that I am posting. I do not write reviews based on one visit my reviews are written based on numerous visit to a location unless the first visit was super unpleasant. There were just too many issues that kept taking place each time I was in this establishment.

Seriously the BEST pumpkin spice latte around.