Tropics Restaurant Bar

I used to order from here a lot but not anymore. They 're thieves. I recently ordered food for delivery and someone from the store called and said they 're actually not doing delivery that day so we had to go pick up the food ourselves. I was told that the delivery fee and the tip would be refunded since no delivery was made but the person lied multiple times about refunding the tip and robbed me. I reached out to the ChowNow ordering app on June 28th to better handle the situation, it is now July 9th and the restaurant has completely ignored them. Don 't want to do your job but you want to steal the money for it. EDIT: I did call the restaurant, TWICE, and was told the same thing both times, that the tip refund was sent when it was not. It is not the customer 's responsibility to make sure a refund was processed. I contacted ChowNow support on June 28th after I was told I would be receiving my refund and never did. Their response was Thank you for waiting. I tried calling the restaurant multiple times, but they were not responsive. Don 't worry, I 'll send them an email about your refund request. I will personally work on your refund request and ensure to coordinate this issue with our restaurant partner. May I get back to you via email after we get their response? Contacted them again on July 1st and their response Thank you. The previous representative manage to send the refund request but as of this moment we are still waiting for the restaurant 's response. followed by Please do allow more time for our restaurant partner to respond. For the meantime, is there anything else I can help you with? so I waited a week and still NOTHING. Makes no sense how they can say I didn 't reach out to them when I have the text messages to support right here. I will wait and see if I actually get my refund this time. Thank you and have a nice day.

Highly disappointed!! Need to work on both delivery and pick up service. This was the fourth time I ordered food and had to wait a long time to get it. Ordered delivery this time around the driver took 2 hours to deliver. Call the restaurant the lady kept saying the food will be there soon, and she will call me back to let me know what’s going on. She never called lied! Only to find out the food never left the restaurant no driver assigned to deliver the food. Order was placed at 3:50 food got delivered way after 5. The driver said the restaurant never called him and reached out to him mins after 5. What made it worst they gave me the wrong order! Sickening.

Service at the bar was good, prices were a bit steep for drinks, there's nothing there but a bar off to the side and a dancefloor. DJ that night kinda sucked so I guess I can't blame the joint.

Great food and he price was good. The cook she is amazing . You will love the food if u like quality

Now you all selling stale fried plantains with the fish an chips combo then anytime buying your burgers it's not worth the money especially when you can't chew the meat cause it's like rubber an the fries are stale I mean come on customers paying near 70.00 dollar for food only to end up garbaging it