Mcdonald's Restaurants - Copeland

The queue for the Drive thur was short but toke forever to get served, once we got to the collection window was told we had to pick other drinks as milkshakes weren’t available, I asked for a refund as we didn’t want other drinks. The young blonde girl was very snappy and said we had to pick other drinks and I explained I wanted a refund she came back with £4 98p less than the drinks cost but I couldn’t be bothered to argue. Once our order got passed to us I realised another item was missing, I raised this and the young girl literal had a tantrum and told me I had to go around again, I refuse as all of our food would be cold and ruined by that time. She stormed off so I asked another staff member to call a manager over he called out the name louis but he never came over, finally the young girl returned launched the missing item and me and told me take it and go!! I was in absolute shock at the rudeness and behaviour of the staff and will be raising this with head office.

Terrible customer service. Mc delivery missing half of the order. Phoned up and told they wouldn’t do anything about it. Ignorant staff and the food we did receive was cold.

23rd July 10:45 in morning rang up about order that I didn’t receive and the guy on the other end was just not helpful and very angry

Waste or time. For the third time in 2 weeks our order has not reached us. And the mcdonalds staff have been nothing but ignorant when answering the phone. We order all the time from work and the last few weeks have been awful. Waiting for refunds from uber that takes 7 to 10 days. Will never be ordering again would actually rather drive the extra 15 minutes to the workington store. Also I would like to not that our building isn't exactly hard to find. Signs on the front and back of the building. The other drivers dont have a issue finding us. Worst delivery service i have ever had.

Would have been very helpful if the large advertisement fir ice cream at the start of the queue had stated they had no ice cream would have saved me 15 mins