Thames Diner - County Durham

Food is very tasty and at a reasonable price. I feel what let's this place down is the poor and slow service.I will go back but not as often due to the poor and slow service.

Ordered a Sunday lunch takeaway.First of all telephoned to order but lady said she would call us back.Waited 3 hours and no return call.Telephoned again and lady said she hadn’t forgotten us and she would ring back.No return call.Called a third time and a different lady answered and said it wasn’t her fault .Our order was then taken and delivery promised for 11-30; to 12-30 on the Sunday. Come 12-45 no meal.Sent a message via Facebook and reply came back that they only had 2 delivery drivers and neither of them were back yet.No explanation about food.Message then received that other orders had taken priority.The food eventually arrived at 1-30 but we had made alternative arrangements.The food was kept to be warmed up later in the day. Eventually they offered us a free meal the following Sunday which we declined. This is extremely poor customer service and life is too short to be hanging around for food without being given an adequate explanation up front. We like to support local business but this kind of service is not acceptable.

Terrible service staff were sat at table eating eventually came to take order. Ordered jackets were told they were over cooked could we order something else. Sausage was cheap soup was nice but was just warm. Didn't get my change from the price difference. Staff arguing about who doing tables. Place was a mess staff drinking alcohol and their friends sprawled around the sofas definitely won't bother to return

This place as got better ,food was very good and the staff are more friendly .Most say i like it now and will go back next week

Enjoyed our meal waited a while .unfortunately someone had turned my toadtie of so the owner apologised for the wait and bought me a cheese scone while I waited for it.