Popeyes Louisiana Kitchen - Crest Hill

Lobby still closed?! we drive a larger vehicle and sometimes it is hard to navigate the height of the drive thru. So I have to hang up on the side of the running gear to order, pay and/or get our food. only a great inconvenience if they want to go and sit to enjoy their lunch. the new normality is still abnormal!

Small chicken pieces, biscuits way overcooked dry, 40 minutes in drive thru? Managers are rude when you call. They need to buy some of the parking lot that's not being used next to them and extend their drive thru or open up inside. Masks have been removed by Govenor, 2/28/22, but they're still closed inside.

Now my third time here. I love Popeye's but this place has the worst service. There is at least a dozen cars in drive thru and six of us inside line. They only have three employees working all this. Pay your employees more so you retain them!! Or the owner needs to get off they their lazy .... And work. I am business owner myself and would be here 24/7 if needed to make my customers happy.

I was 3 cars deep in drive-thru waited and 12 minutes to up to order at the speaker. When I got to the speaker I very politely told to wait (another 5 minutes). I ordered 11 pcs. Family meal. Get to pickup window greeted nicely paid and waited 10 more minutes. Get home open boxes to see burnt chicken or over cooked. Burnt biscuits (2 out of the 5 were) and a teaspoon of gravy on the potatoes. Not a good experience.

This is the worst popeyes location they are very very slow and nonchalant with their customers the drive thru is the worst they have 3 cars and take almost 40 mins to take care of them. I hate this location they need to be shut down or new management. The service is really bad the food be horrible burnt n potatos don't have enough gravy n red beans n rice have more rice than beans you get to the drive thru window and have to wait 10 mins for them to take your order. Please shut down or retrain your staff.