Poppy's The Crazy Lobster Grill

Despite having a reservation, we didn’t get seated immediately and had to wait outside in the Florida humidity. It was a relief to go inside for the air conditioning. Unfortunately, we were taken upstairs where it was unpleasantly hot. We were reseated downstairs at our request, which we appreciated, but there was a bit of an impression that we were being overly demanding. Our waiter was very pleasant and attentive but there were a couple more odd issues. Everyone in our party ordered soup (bisque or gumbo) and an entree. The entrees arrived at our table first and, when we asked about the soup, we were told it was coming soon. Sure enough, it arrived almost immediately so everyone had two dishes in front of them. In addition, the soups were served with packets of plastic utensils that you usually see with takeout orders. When we asked for regular soup spoons we were told they were all out. So we ate our (very good) soup with plastic teaspoons. All the entrees seemed good. Then, when I ordered the key lime pie for dessert, I was told they ran out the evening before and wouldn’t get another shipment until the following day. In sum: the food was good and the service friendly but, if they’re going to charge these prices, customers are entitled to a better overall experience.

Once we sat down at our table, Michael came right over and took our drink order. He then offered to start an order of fries to keep our baby busy. Genius. He was so quick to handle every need and also anticipated our needs. He is an incredible young man.

Kerry ann was our server and made a really good meal great. Everyone’s food was great. I would recommend that you request her as your server for a wonderful dining experience.

We enjoyed the food. I had the Lobster and Steak. The steak was great. I don't like blackened seasoning, so the waiter (Michael) made sure the seasoning was not added to the lobster.. Michael was a great waiter and very polite. There was a problem with the computers going down when we were ready to pay. Michael was very apologetic. He was very quick to get the check processed for us as soon as the computer was back online.

We almost didn't go here because of the so/so reviews, but I'm so glad we kept an open mind and judged for ourselves. We had a great dining experience!! Great atmosphere super friendly staff, awesome view of the bay from our table upstairs. The food was good, and we were SO happy to see snow crab on the kids menu!! Smart move! The jumbalaya at first didn't look like the best I've seen, but it was one of the most delicious tasting jumbalyas we've ever had. It was gone in seconds. The drinks were great. I got a Hurricane and spouse got voodoo juice. Overall, a fantastic dinner and night out. We will definitely return.