Hacienda Azul - Dothan

After frequenting their establishment for almost 2 years tonight was our last night. Every restaurant is going to have a day when they miss the mark, just own up to it and move on, nope, they somehow worked to make it worse. When I mentioned that my margarita was missing the tequila, the manager told me no, and began to explain how they make a mango margarita. I stopped her to tell her I have ordered a mango margarita every time I come and this time, they just forgot the tequila. Things happen, but don't talk to me as if I am an idiot. This isn't my first trip or first margarita. Then the food came and I was an utter disaster. Again, I have ordered it before and enjoyed it, that's why I ordered it again. Yet, once again the manager tried telling me that's how they always do it. Once again I told her, this wasn't my first time ordering that meal and if it had been that way in past, I would not have ordered it again. She began explaining how I was mistaken so I asked for my check so we could just pay and leave. Hoping to just finish a bad experience, I noticed the amount due and the values on the check did not look correct. Our total due was $15 more than the values added up to. When I brought this to the attention of the cashier she added the bill again and got the same thing I did. Another girl came and added the bill and got the same total I did. Then the waiter came over and got the same total I did, except he didn't know my son is fluent in Spanish and overheard him tell the cashier to charge me the inflated price anyway. When I confronted him he began making excuses and looking at the bill and fiddling with the calculator as if he was trying to figure it out. At that point I told the cashier to charge me the inflated price so I could leave, because I was finished and out of patience. I couldn't help but wonder, the restaurant was full, and if they added $15 to my bill, a group of 3, and they did that regularly to other tickets, how long have they been overcharging and getting away with it. There were several large groups and I know I am not very good to always check my bill, especially when I am part of a group. Of course, I now also have the question of, how many times did I go, get a good margarita and good food and never look at my bill because I was happy? Was I getting overcharged the whole time?

Our wait staff was Jasmine, and she was an amazing waitress! Food, from order to table was not a long wait. Bathrooms were nice and clean. Place was packed when we left. Worth the wait!

Food is great but the prices seem to fluctuate a lot.

We've been coming here regularly. Tonight the taste of the food seemed off. I can let that slide. When we were ready to leave the credit cRd processor was down. I can deal with that. Not telling new customers that you can't process credit cards before seating them is inexcusable. I will NOT be back and I will tell the people who suggested this place our experience and actively discourage anyone else.

Food was very good I had a burrito Inferno. Really good. I also had the margarita it was also well made the food came out quick the service was good.