Mrs. Fields Cookies - Downey

They open at 11 am yet don’t have any cookies ready. Maybe they should have their employees start baking a bit earlier. It’s 11:45 am and no products available yet for purchase lol. Kinda silly.

Do not order directly from this company. They rip you off with the delivery fee. I placed an order for 2 day delivery they charged $19.99 for this. The order is coming a day later. The delivery fee for 3 day delivery was only $12.99. I called to try to get a partial refund for the difference in the delivery fee, but the manager Chase was extremely unhelpful and he refused to give me back the difference of $7. You would think that this company would want to keep their customers for future orders. My advice is to avoid getting ripped off by this company and shop elsewhere for gifts.

Me and my daughter went over to try and get some cookies but there was no one there. There was no closed sign or anything. I called for someone but no one came. Me and my daughter waited 10 minutes and still no one showed up so we left with no cookies and she was so excited for them! I am extremely disappointed because my daughter really wanted her cookies. It seems extremely unprofessional. The lights and everything were on and there were plenty of delicious cookies in the case with no one to serve them to us! Just disappointing!

I placed an order 12/18 with a delivery date of 12/23. I attempted to call 12/26 after the order had not been delivered. I received the order 12/27/22 after 1:00pm. I called to complain that this was so far after Christmas that the person to give it to had returned to their home. I requested a refund and was refused. I will NEVER deal with this company again!

Disappointed. I had placed an order on July 11th to be picked up on July 23rd at 2:00 pm. The order went through and I had thought everything would be going as planned. I arrived at 1:40 pm to pick up my order and the lady at the counter told me my order was not ready and they had not even started if. Mind you that I placed the order about 13 DAYS in advanced. The lady then began to gave me multiple excuses on why the order wasn 't ready. I haven 't been here in two months so idk what 's going on and 2. She sent us the list but I didn 't see it. This was beyond frustrating because i had placed the order to avoid any problems the day of. I was then told I would not be receiving a refund that day because I had placed the order online. She stated the manager would process my refund and it should take 2-3 days. It has been past that timeframe and I had called to ask about my refund and was never called back and have not received a refund. This has been very annoying to deal with and I would recommend just going to the cerritos location.