The Apple Tree - East Staffordshire

Waited 45 minutes for 2 hot drinks.. over priced and poorly managed. They have 2 young lads doing nothing, overheard the manager telling them to “look busy” so they proceed to collect sugar pots when clearly the staff could have benefited from having these lads trained up on the hot drink machine. Won’t be coming back.

The afternoon tea was amazing, with well-presented and delicious treats that were out of this world. The staff were very friendly, and there was a good variety of drinks available. The restaurant was clean and had a quirky atmosphere.

Visited on a gorgeous crisp morning in November for a business meeting. Angela and Melissa were working and are always so wonderful and welcoming. Coffee was delicious and it’s just the perfect environment to meet for a meeting or with friends. I may be back later for a slice of cake Thank you team

I had a fantastic afternoon tea that catered to my dietary needs. The service was excellent, with friendly staff, and the food was delicious. The restaurant is also in a convenient location.

The customer service here is shocking. We took our seats and placed our order with a lovely, friendly member of staff. Our drinks arrived but our sandwich order took over 40 minutes and even then, part of our order was missing. I had the 9.75 toasted sourdough with smoked salmon, which was a piece of bread thinly scraped with cream cheese and with one slice of salmon which only half covered the bread. Although this was the most underwhelming food I've ever waited for, this is not my issue. When we enquired about our missing side order of fries we were told that they were on the way but they never materialised. My niece went to make a complaint and was followed back to the table by a member of staff who chose to argue back at her rather than apologising. The staff even made it clear that they were making snide comments about our group. In the end we cancelled the fries but they still put them on the bill. I know this review will receive a defensive, borderline aggressive reply. They will say that we were informed of the length of the delay, that there was a board displaying the wait time, that my niece tried to get the bill waived and that members of our party were rude to the staff. None of this is true. I have never left a negative review of an establishment but this needed to be said.