Five Guys - Edinburgh, City of

Bizarre sensation on first bite into cheeseburger. Felt like it was cold but then realised bun was chilled beef patty not as hot as it should be. Returned to server asked if they toast or heat the buns. She replied that they do so I invited her to feel the bun. She felt it with the back of her hand to my surprise said “There’s still a bit of warmth in it.” I then asked to speak to manager was ushered to back of the restaurant. Manager agreed with me the other 3 in my party who had felt the burger. The bun was chilled, not warm, not tepid, not room temperature but chilled in fact super-chilled as if it had been brought out of a fridge a beef patty put into it. No apology. No how can I make this right. Just a robotic and laissez-faire “Do you want a remake” I repeatedly asked him why staff were contradicting a customer on both his, mine the 3 other diners I was with assertion. I also asked if this was acceptable for an £11 burger from a fast food outlet. He would not engage in any sort of explanation or apology just keep repeating “Do you want a remake” When I agreed he asked me what was on it? I replied that it would be on the order to which he asked me for the receipt. I had to go back upstairs retrieve the receipt from where our party were seated. By the time I got back down I was so incensed that I asked for received a refund of £10.95 for the burger from a bill over £55 and still no apology. I have frequented Five Guys in both Belfast London but can assure you I will never set foot in any again following this experience

Burger and chips were terrible and the bun had a funny smell so put you off as soon as it was near your mouth. Sore stomach and sweating as soon as we left. Wouldn’t recommend.

Open late, which was helpful. Just generally really yummy stuff but it's not pretty to look at. I liked the BLT especially.

Visited last Saturday evening Big que Long wait Milk shake machine broken Upstairs Coke and Ketchup empty Tables strewn with litter and dirty. Burger OK but warm at most. Seens like the delivered food is the priority. A load of hyp on the walls about how great. Sorry but words are embarrassing when the experience is do obviously out of alignment. For the same money you can go to any number of eat in places close by.

This is not value for money, also staff need to learn service skills. Overally priced dig food, that a dog would not even eat.