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Contribuisci feedbackWe paid for our meal with a credit card, and without my knowledge, the staff charged my card four times, resulting in four separate full amount charges. After reviewing my bank statement, I called to explain the situation. Jessica took all my information, assured me she would fix it, and promised to call me back. However, I never heard from her. On the second day, I called again, expressing my desire to resolve the issue, but was told it would take until the third day to address. On the third day, I called once more, but I could hear someone in the background refusing to follow up on my case.
We paid for our meal using a credit card. Unbeknownst to me, the staff processed my card four times, leading to four separate charges for the full amount. After noticing this on my bank statement, I called to resolve the issue. Jessica took my information and promised to fix it and get back to me. However, I didn't hear back, so on the second day, I called again and was informed that only Will could handle the situation and that he wouldn't be in until the third day. When I called on the third day and asked for Will, I heard him in the background refusing to take my call.