Club Rivers - Feock United Kingdom

Had a lovely meal of Chicken Schnitzel with my Sister, niece and nephews. The schnitzel was huge. Very neat club. Friendly staff. Big car park. Something foe everyone

Well worthy of a visit good size servings all meals on the table of twelve No complaints great food alongside friendly service .

Club Rivers is not as good as it used to be The specials stay for usually two months. The current special has two lamb dishes not a lot of variety the menu could really do with a refresh. Every day the roast of the day is Pork. clearly they don’t talk to each other the river gum cafe has soup for $10 yet mikes grill had soup initially for $20 now $16 they advertise Mikes footy specials for origin but it is just the same thing on the menu each week no footy special yes there is wings and nachos but you ask at the counter what are the footy foods and the staff don’t know what you are taking about. they have new staff who clearly need training on basic customer service i submitted a feedback form on their website end of May 2023 received no follow up so followed up on it myself was told a manager would contact me directly still haven’t received any response yet multiple times when i have come to the club i keep getting told they want to see me face to face but nothing one of the points in my feedback in May was to regularly clear the tables again today over two hours waiting for our table to be cleared and it was only when we were leaving was our table cleared. I also mentioned how in the cafe staff do not acknowledge customers waiting which happened again today they were making my coffee and people were waiting behind me no acknowledgment that won’t be long. Overall the club is good does a lot for the community and has a lot of regulars however standard of customer service from the staff is really letting the club down hence my rating. A year ago the rating would have been higher they really need to give the team a basic training review of customer service LISTENING TO OUR VALUED CUSTOMERS IS PART OF CLUB RIVERS CUSTOMER SERVICE CHARTER Your comments and feedback help us to ensure our cuture of outstanding customer service is maintained clearly that is not the case

Was very impressed. Cafe was nice, Tab good Had a very nice cold beer. Club was superclean

I'm a very fussy eater. I didn't want the usual club meal, so I decided to try the Portuguese chicken, half heartedly thinking it'll be a plain tasteless piece of chicken with sauce . I was wrong, this chicken was sooooo tender and tasty, had obviously been well marinated, soooo tender. The spicy sauce was on the side which is a great idea for those who dont like chilli. Give it a try, its a generous serving too.