Dunkin' - Freeport

Apparently business cannot hire any responsible, hard working, or hygienic individuals. They are slow, forget to turn on the menu sign in the store and for the drive thru, even though they have been open for 3 hours and let you sit there for minutes ata time waiting for service. You shouldn 't have to say Hello six times at the drive thru to get someone to take your order. The trip inside the store to actually get someone to take our more than $20.00 breakfast order was even a worse experience thenthe drive thru. The employees look like they rolled out of bed, grabbed their dirty uniforms off the floor and ran to work. Would be nice to have employees take a little pride in themselves and the business they work for and represent. The otherfamily in the store eating would have appreciated their food be cooked properly. All being considered, the unapologetic,negative attitudes from the employees when asked why the menus were not turned on and the orders were not cooked properly sealedthe deal for the one star ratings.

We arrived at the restaurant at 10:00 am but the lobby was not open for picking up orders. They only allowed customers to use the drive-through, but many vehicles were unable to fit through. It was a frustrating experience and as a result, we will not be returning to this establishment.

Hands down the rudest employees at this location. The customer service is very poor. Hit or miss if the drive thru or inside lobby is open. No one appears interested in working anymore and I honestly cannot tip the employees like I had. How hard is itto be kind when you are literally fullfilling 1 coffee order? I've given this location far too many chances and am willing todrive further for better service. Too bad.

I placed a very large order at the drive-thru for a car full of people and the lady was extremely kind and patient with me throughout the entire process. They got every item correct and delivered it to us promptly. If I could, I would give them 10 stars. One of the best experiences I've had at Dunkin'.

Consistency is key, and they missed the mark. Two of us ordered the same drink, just different sizes, yet ended up with entirely different tasting drinks... and it was super strange that only one of the two got whipped cream? It was good enough to get uscaffeine while traveling, but didn't taste that great. Bummer.