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Big poster on window said chicken sandwich and strawberry lemonade for $6. Cashier, manager, and someone else could not ring it up on the register. All were confused and my order could not be placed for way too long. Then long wait for the sandwich. I guess they are short of help although lots of incompetent ones. Terrible lemonade.
The 3 stars are stricty for the food, which is delicious. They are indeed, the chicken sandwich king. That said, their drive thru speed needs A LOT of work. I myself, have found it quicker to go into the restaurant to order food. I know it's quicker because when I come out, the vehicle I would have been behind, is STILL in line. Also, they tend to forget the requested dipping sauces. I'm partial to their Sweet Heat sauce and have been disappointed to arrive home and find that the sauce isn't in the bag. Should I have checked the bag at the window? Probably. Should I HAVE to check the bag at the window? No. In summary, food is good, speed and accuracy at the drive thru, not so good.
Was not impressed this time around. Stopped in a couple of weeks ago and ordered family size chicken tender. I ordered an extra side of mac n cheese for the kids and when I got home, I opened it to see a big clump of cheese on top. Like half of the portion was melted clump of burnt cheese. The cup was also not full. It was a large that was only half full. The beans and rice tasted sour.
Waited in line half an hour for three cars to order food. Wasted my entire lunch break trapped in the line because of the concrete guard rails out front. I was stuck in line and couldn't leave and didn't even have time to eat my food. I have no idea why I drive through would take that long to move three cars through. Chick-fil-A here I come, please be faster than popeyes!