Auntie Anne's - Greshamville

Always delicious pretzels and great customer service. Been so for years!!

This has always been my family's favorite place to stop for a snack, but after today I don't want to ever come back. I'm autistic, so sometimes I'm a little bit slower in picking out the food I want. I waited in line and when I got to the front I didn't immediately rattle off the order so another lady came up to the counter and called up the next person who was ready to order. I was standing at the register and had to move aside for the lady behind me to get rung up. When I looked confused, the employee asked if I was ready to order now. Then it was so chaotic and loud that the other girl who was actually helping me (3rd employee at the counter) couldn't even hear what my order was. Extremely rude, complete lack of customer service skills.

My husband asked for a dragon fruit mango lemonade and I asked them to return the frosty for a lemonade and they said no. Learn to speak english or learn to be nice when someone says they wanted something.

I need the owner or GM of this location to contact me, this employee is ALWAYS giving me issues

The manager/owner/whoever seems to be in charge at the location is always horrible to deal with. She happily cancels orders that were placed through the app if the promotion is not one she wishes to partake in. If you'd like to order something that isn't available, get ready to ask an impossible question that will of course be met with denial. My favorite experience at this location was the time she poured someone's lemonade back into the machine when they decided they didn't want it. If that's what she'll do in public, good luck eating what's prepared in private.