Frankie Benny's Hemel Hempstead

Absolutely one of the most horrific times we've ever had. the waiter service was horribly totally ignored at table. the starters were dry and cold garlic bread was glacial. manager did not seem interested in our complaining was more concerned about the serving of other tables. we will not eat again in this restaurant. they pamper our little girls on 8th birthday.

Not impressed. we waited 20 minutes for each of our drinks order, then arrive for another 15 minutes for the drinks. we had to catch someone's eye to get the dessert menu, as no one came automatically. we ordered more drinks and had to wait until they arrive.

Great eating, wonderful staff. the whole experience was great

Had a nice eating, but felt pressure from the waiter to get our order, we ordered a starter and it was still eating when he said I thought they were ready now because your nets are on the way! then after the pudding he brought us our bill that we had not asked how to order the coffee to the left feeling disappointed x

We booked a table of 10 via the App it was easy and the email confirmation came straight away we arrived at the restaurant to be told they had no knowledge of our booking!!! They found places for us all split up on separate tables.... what a joke to top it off the food and service was really poor they gave us a discount due to Open Tables poor operations and it ruining our night out. I am. It sure we should use the app again