Chipotle Mexican Grill - HIGHLAND FALLS

They should either turn off or set more employees. my pick-up time was 7:30. When I arrived at 7:25, they worked on 6:20 commands. they ran out of what I ordered after waiting for an hour and 10 minutes. Eat was cold, tear was hard. never again

The food was good and my issue isn't with the employees. I actually felt bad about the 3 of them having to be slaving in an assembly line while 10-15 people stood around for almost an hour for their order. They were so backed up, that I came at 6:30 (For a 6:30) and they were still on 5:45 PM. Which, isn't their fault. It's a small space and they can only move as fast as their hands allow them, while leaving little room for error.Chipotle, as a company do better. I waited 40 minutes for my food, but I blame the company, not the doers. You can't cram workers in a 2x4 space and expect them to move like a machine. Space out the times and allow the workers time to actually prepare, without being stuffed with work. God forbid if one of them had to use the bathroom or take a lunch break. They can't even ramp up staff, because the kitchen isn't huge enough.Like I said, the workers were great and I'm not going to complain about them, because the higher-ups will make their already horrid work shifts, more demanding and horrid. Shout-out to the young ladies working orders, for still killing it and doing their best!I'm leaving 5* for the workers.

0 stars if I could. Tonight was the last straw with this location. They constantly mess orders up, they have unsanitary practices as I found hair in my food and on top of that I placed an order today and found out the doors are locked at 7:30 PM and they went home. So they steal from the customer too. What a waste of space to this town. Who ever runs or purchased this place clearly knows nothing about running a business let alone a food establishment. I don't understand how chipotle cleared this location.

There's like a 60% chance of your order even showing up every time you order but when it shows up its Chipotle so that's cool.

Every single time I order ahead, I end up waiting at least an extra 30 min to an hour before I get my food. But it usually tastes good. ?‍ edit: they're ridiculously understaffed, get them more employees chipotle.