Marco's Pizza - Huntsville

This place in normally solid. Made an online order for delivery to my house for the wife and kids over an hour ago. Can't even track the order. No one answers the phone in store. Disappointed

My experience at Marco 's Pizza in Huntsville, AL, on Bob Wallace Dr, was nothing short of disappointing. After placing my order online, I was left waiting for over 90 minutes, with the tracker showing out for delivery for an hour. Seeking answers, I encountered a rude phone operator who provided no solutions, simply stating, it will get there when it does. The discrepancy between the website 's promised delivery time and the reality was frustrating, especially since online ordering is the only way to access certain deals. The end result? Cold pizza on a Friday night, a stark reminder I could have opted for a DiGiorno at a fraction of the cost back at my hotel. To add insult to injury, my order was incorrect, and my drink was missing. Marco 's, this level of service is unacceptable. Either improve or reconsider your business.

My personal favorite place to order pizza with a great, very affordable price.

We got delivery which was timely. The pizza was so salty we couldn't eat it plus the thin crust was not at all crispy but was soggy.

Poor service, placed an online order and after an hour and a half I hadn’t received or heard anything, so I called and after 10 minutes waiting on hold, was answered by “we are not taking anymore delivery orders until less you’ve already ordered”. I followed up on my delivery order and was told that it was out for delivery but they didn’t know when it would arrive. So at this point I cancel the order because who wants old cold pizza. The person who answered was more than happy to cancel the order that was already made and out for delivery and made no effort at all to make it right even after I stated that I did t want an old and cold pizza. Management here needs training on customer service and how to keep the customers happy. Loosing a few customers here and there may not seem like a big deal, but eventually it will add up to a lot!!!!!