Cappuccino Marina - Ibiza

I always look forward to my visits to Cappuccino, as a Resident I have been going there since it opened here in Ibiza. I enjoy the luxury feel of the place, and it always felt a bit special. However the other day I went in there super hungry and ordered the club sandwich which I nearly aways eat when I go in there. It’s so stuffed with fillings (hard to get your mouth around it) that you always feel super full after eating it. It has always been the same over all these years. Until the other day, it came and it was the most pathetic looking sandwich I had ever seen and the cost quite the opposite. They have increased the price from around €15/16 to €22. That price is only for the sandwich, half the filling as before and nothing on the side. The sandwich looked nothing like it has looked all these years. I mentioned to one waitress and she said it was the same as for years, she did nothing, I then said to another waitress and she was new and said she had had some complaints about portions being smaller than before, she then told ‘the director’ which came over to see me. I asked him if the club sandwich was different, again he defensively tried to tell me it was the same. I wish I had taken a photo as then I google the Cappuccino club sandwich after and found exactly what they normally look like. I wouldn’t normally write such a long review but the ‘director’ had zero customer service skills and actually ended up threatening me to keep my voice down so other customers could not hear me. I was shocked and appalled by the way he dealt with me. He blatantly told me I didn’t know what I was talking about. Why would I bother to bring this up, if it was always the same as normal. As I have mentioned I was a regular customer. I do understand that you pay more for the views and I have never had an issue with that, but when the quality is half a as good as before yet the price way higher and you are told just to deal with it! Amongst the people I know on the island I am very vocal about which restaurants are good etc, I won’t go back to eat there again, which is a shame. And Capppuccino should really look at who they employ as their managers as this one was absolutely incompetent at his job. He spent most of the time clearing tables and giving out bills when he should have been making sure his customers were well looked after. I am a very disappointed customer.

The view was amazing, food was ok and that was it. The service was DIRE! Never felt so ignored in a restaurant. They didn’t give a damn about customers, ignored you for ages, didn’t bring condiments and things you need for the meal, 25mins wait for drinks. We asked for our bill and told them to forget the last drink. It’s all fur coat no knickers. Such a shame as the view is Devine.

Food was delicious, drinks were great and views were even better. Great place to spend the afternoon and watch the boats. The truffle gnocchi was exceptional. Expensive and slow service but we found this to be the norm all over ibiza.

Perfecto lugar para tomar algo y ver la puesta de sol

Buena localización para disfrutar de vistas a Dalt Vila