1st Street Deli (in Seminole Casino

WOW. Coming from someone that has been in the customer service industry for more than six years, and in management for four, the customer service from the management I experienced this evening was beyond appalling. To be honest, ever since the casino closed down the main dining hall, the food quality has suffered tremendously, and unfortunately, this evening was no exception. We started with the potato latkes, which were amazing. However, when the entrees were delivered, they were not only of sub-par temperatures. My mother-in-law ordered the roast beef sandwich, which was served on stale bread and along side potato salad that was overly dressed with mayonnaise and lacking serious flavor. I ordered the patty melt, which to my surprise, which contained cheese that was not melted whatsoever. The bread was not toasted and the patty they placed in between the bread was of that which belonged to a cheeseburger. When we attempted to explain our discontent with the manager, John, he proceeded to crudely tell us, You either eat, or you pay for it for ladies . Then, he swept our plates from beneath us and proceeded to asked me, What do you expect from a patty melt? . To be honest, I have had far superior patty melts from Steak Shake, for 1/8th of the price!

Here now, mashed potatoes cold, asked for them to microwave them. She brings me a another bowl of potatoes. They are flipping room temperature. Ugh

I had a fantastic experience at this restaurant! The service was prompt and attentive, and the food was delicious. Although I don't gamble, I really enjoy relaxing and people-watching while savoring a good meal. The coffee was excellent—hot and strong. The staff were incredibly friendly and never made me feel rushed. I would definitely come back with my husband and spend as much time here as he gambles!

If I had the option, I would steer clear of this place. Everything seems to be prepared well in advance, and nothing tastes fresh. I've witnessed the cook scraping mold off the surface of the food before serving it. The soups remain on the steam table all day long, even though they should be replaced every four hours to avoid potential illness. When the health inspector arrives, the staff frantically rushes around, trying to label and discard old items. However, I suppose it suits the kind of place it is.

We had a fantastic dinner at the Seminole Casino. I had the Fish and Chips, and it was delicious! I was totally surprised with the portion (see photo). My hubby had the steak Fajitas. He said that they were also very good. Our service was excellent. The restaurant has been redecorated since we were there the last time is very nicely decorated. The Indian bread with the butter and honey is worth the trip out there.