Burger King - Kaufman

Waited ten minutes for big fish...Rest of the food was cold... Onion rings and cheeseburger cold cheese Still solid hard coldBurger king you should be ashamed for calling that a big fish what happened?That's like half the size It used to be! It's no surprise you never have any business..

I stopped by at the Kaufman Burger King around 8:20 PM after work on Saturday, 11/11/23. I decided to go inside to order to go since the drive thru has been consistently slow everytime I have stopped by. I ordered 2 Rodeo Burgers with 2 orders of fries and 2 Frozen Cokes. It took 20 25 minutes for my order. I just figured they were frying a new batch of fries. The girl who took my order was rude and unfriendly. I had to get her attention 1st and foremost to place my order. She never acknowledged that my order was ready. I was waiting by the booths. In my 20 25 minutes waiting, only 2 cars went through the drive thru and 1 customer came in. Definitely not busy! On my way home, I ate a handful of fries and couldn't believe how cold and stale they tasted. The Rodeo Burgers were the only positive I can think of and it was slightly above average at best. What I don't understand is what has happened to Burger King??? It also seems half the times their equipments are broken. There food is superior to McDonald's and yet McDonald's is always busy and Burger King is the polar opposite. Whether around Dallas, Gun Barrel City or elsewhere, Burger King seems to always lack in customers. What happened??? I do have my theories. You have to look at the top it has to be in management whether top executives, regional managers and/or local managers. How else can you explain these same kind of problems exist in the multiple Burger Kings I have visited?P.S. I will say that this is the 1st time I have personally witnessed rudeness and inferior customer service here in this particular Burger King. Management needs to do much better job in their hiring.

Horrible won’t take order till other car in front is through because of drive thru times which makes your wait extremely long because they won’t take multiple orders which looks fast on numbers but is very slow for customers. Jeffery was very rude.

Company need to hire enough employees because it makes Burger King look bad .Drive thru takes so long and inside is the same .literally your in there standing for 10min.or more to take your order because they are attending drive thru. Employees need more help to run this better. I’m lucky if I get a good prepared whopper.I understand they are short staffed and always rushing.

This was two visits in one. Greasy cold nuggets, tasteless cold fries and a whopper that was too cold to melt cheese.