Starbucks - Kelowna

I was having a tough day, so I decided to treat myself. When I picked up my drink from the drive-thru, I found a lovely note on the top of my cup that brought me to tears. Thank you for such a thoughtful gesture—it may seem small, but it made a huge difference for me during a challenging time. It truly brightened my day! Also, the drink was amazing! Thank you so much!

I absolutely love this place! The drive-thru staff are always friendly and very helpful, especially when I’m unsure about how to order something since I’m still getting familiar with Starbucks.

The best Starbucks in Kelowna! The coffee is great, and the staff is wonderful, providing excellent customer service. Thank you! ☕️✨

I usually go here and the staff are very friendly but. I think they might’ve hired a new staff, I’m not sure. But I gave them my order like I usually do since I usually customize one of the drinks. However she didn’t even care to look at the customizations and because that drink is for someone else and they usually get the order right. I didn’t look at it before leaving this time. It’s was only when I got back home and gave them their order it was wrong. Also my drink had so much more ice then usual? I don’t usually ask for light ice because it’s fine just the way it is but this time they loaded it up with ice. There was probably only 1 cup of drink in there. If I wanted ice I could’ve just grabbed some from my freezer instead of ordering the drink that I usually get. Today was just not it.Edit: We ended up calling and they had fixed the order for us. Personally I think that the staff that work the Night Shift are friendlier and they actually check the customers order. As a person who does waitressing, I don’t want to be rude and say they have to train their staff better. However it’s just that one staff that made a mistake and they had also fixed it and I really appreciate that. But please do make sure that your staff does check the customers order if it’s shown on phone, and as a waitress myself I do understand that I should have also checked the order myself so I am also in the wrong but they fixed it for me anyway.

I was only there to pick up a student for her lesson and use the washroom but they still treated me very respectful and professionally. I would be happy to return to this