Ruby Tuesday - Lancaster

Absolutely the WORST!!! Went in around 4pm for dinner. No cars in the parking lot. NONE!! Went in and was seated immediately. Waitress took 15 minutes to come get our drink order. Then another 15-20 minutes to take our food order. No one was in the restaurant at all just us and the kids working. I say kids because they were literally yelling and swearing at each other cause someone didn't do something right and they were blaming each other. Mind you I had a 10&9 year old with me and they are swearing like sailors. After waiting almost 45 minutes for food it wasn't even brought out all together. My kids were served first which was fine. Then 10 minutes goes by and my husband gets his food. By the time mine comes out 5 minutes after my husband's..my kids are done eating and have to sit there and wait for me to finish. Again I will stress that the restaurant was NOT BUSY WHAT SO EVER!!!! the food was absolutely cold as if it was sitting back there just waiting to come out. Couldn't let the waitress know because she never came back over to check if we needed a refill or it everything was fine. I had to go up and ask for a check and she goes oh here just insert your card and went back talking to the other 2 men standing there. Absolutely the worst establishment ever. No manager no structure nothing. I am a store manager and also a kitchen manager and i am astounded by the lack of food service policies and procedures followed. Will never return and an absolute waste of 60 dollars for cold food that was sitting, dried out and flavorless. Service was also the crappiest I have ever encountered. New and improved staff needed in this place big time.

Bartender slow but drinks were good. Appetizers mediocre at best. Ribs were not hot. Fries burning hot. Skillet cookie was the worst I have ever had. They are fortunate to have great strawberry margaritas or I wouldn't go back otherwiseFood: 4/5

One of the few remaining Ruby Tuesdays. Food was good. All our food came out as ordered. Our server was friendly and made sure our needs were taken care of. Was a slight wait to get seated but nothing out of the ordinary.Food: 4/5

FANTASTIC dining experience! Every aspect of our visit was phenomenal. The food was simply amazing as was our service. This restaurant is clean well and staffed. I recommend that you makereservations first if visiting during peak hours. The prices are reasonable and the wait time was short. Highly Recommend!!

My first time being here. The servers r very friendly. Our food was delicious! Thank u so much! We appreciate u guys.