Starbucks - Lapeer

Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Butter Croissant Parking space Plenty of parking Parking options Free parking lot

I’ve been to this location so many times and I’ve never had a problem. I was there on 7/31 and I ordered two drinks. The drive-thru cashier said I had 200 stars to get a free drink. Cool so I got one of my drinks for free. I then used my gift card to pay for the other drink. She then said the system was messing up. This is where I got confused. She asked if I wanted to refund or start my order over? I just assumed she’d refund me order and then charge me again to fix it? I don’t know. I was super polite though and I didn’t mind waiting. She was very polite as well! So anyway I’m sitting there and eventually the window opens and another woman rudely asks me “so what’s the problem?” And I’m so thrown off by this. I just said “Um, there’s no problem?” And she said “my cashier said you wanted a refund?” I said “no I thought I was waiting to pay still because the system messed up?” And she said “no you already paid so what are you waiting on then?” And said “.my drinks?” She handed me my drinks and I left. I’m so confused why I was approached so rudely. I worked in retail for 6 years so I get handling hard customers. But I was in no way trying to be a hard customer. It was such a weird experience and it makes me want to never go back. It felt super embarrassing.

Drinks are always delicious and the employees are super sweet. Even when they are busy orders are completed quickly. It's a nice spot to sit and read without being bothered. Service: Dine in Meal type: Breakfast Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Venti Cold Caramel Macchiato, Iced Caramel Macchiato

Always good service and good coffee Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

Great place and staff we frequent often. I do feel like it could use a face lift