Thornburys - Lisburn

We used to love Thornburys, as my previous review will attest. However, there are apparently new owners, the menu had changed and our favourites had been dropped. Had to make do with second choices and neither of us liked it. Haven’t been there since, and won’t be returning. Have found a lovely place for lunch, but am not sharing or reviewing it!

Do not go here on a Sunday as they are more concerned on getting their deliveries out than walk-in customers. Waited 30 minutes for a panini

Fantastic venue, food excellent, hosts excellent, great service, value for money, and great entertainment... highly recommended .. 10/10..well done, just what lisburn needs

Great place! Food and drink were good and the staff were absolutely excellent. They helped send me in the right direction on my travels and were really accommodating. I'd definitely recommend for everyone

First off i want to say the food is usually very good. However I've recently had a few issues with the food I've ordered from Thornburys. Last week i ordered some food for my daughters and myself. On opening the food and during eating it there was hair off someone's head in one of the items and a public hair in something else. This was rectified by the manager. However today i ordered an 8 item fry and only received 7 items. I rang them to tell them just out of principle, I got a girl on the phone and started to explain about last week's issue and now this. She 100% hung the phone up on me. I won't lie and say that slightly annoyed me so rang straight back to get the manager on the phone this time around. He then proceeded to say I am always complaining every week( what he tried to cover up later in the call to him and said he didn't mean it the way i took it) and that a driver that delivers the food said i had an issue with food another time as well. That issue the driver was referring to was when my 2 autistic children wanted pancake stacks. One likes strawberry fruit and one bananas. I ordered them a pancake stack each, one with bananas and one was with strawberries. They sent me the 2 of them out with bananas. Autistic children are very picky to what they eat and what food they like and something that seems small to us will be a major issue for them and can cause meltdowns. I was made to feel a liar and that i was one of them people that complained about everything by staff while on the phone to them. That in turn made me rather angry. If you order food you expect it to be correct and nothing wrong with it and get a certain standard for what you pay for. I spent around £40 £50 most months in that restaurant getting deliveries and absolutely won't be ordering a single thing from them again after how i was treated by them. They have lost a good paying customer thanks to rude management and staff. I've ordered a lot of food from them over the last year or 2 and only had 3 issues where I've had to complain. They can't take criticism and turn it around on you