Carluccio's Marriott Heathrow - London

Staff seems so unhappy. The food was okay, but expensive for the fact it’s not the best. They didn’t have anything off their menu available even though they hand them out. They were quick to get the food out but not to check if the order was right Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 2 Service: 1 Atmosphere: 2

Booking was not noted in booking diary, requests not met. Sea bass was over fried and watery. Incorrect second main was brought out. Charged for incorrect meal brought out. Correct main chicken was extremely dry and a cold sauce was given in an attempt to save it. Drinks were extremely average. 12.5% Service charge was automatically added to the bill meaning you had to manually calculate the cost. Servers were okay but did not take order correctly and didn’t understand when I asked for a celebratory/candle/shot to be brought out. Nice atmosphere but food and service do not match.

Service: Dine in Meal type: Other Food: 5 Service: 5 Atmosphere: 5

Good local Italian restaurant. Feel like the mozzarella and tomato salad should have marinated tomatoes like the bruscheta. Overall good quality food in a lovely setting. Meal type: Dinner Price per person: £20–30 Food: 4 Service: 4 Atmosphere: 4

Good food ,staff friendly, light and bright Service: Dine in Meal type: Breakfast Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: English Breakfast