Costa Coffee - Mendip

This coffee shop is a typical chain store. so their wares tend to be the same everywhere. The difference here though is that they are in a prime location close to the Wells Cathedral and marketplace. Visitors walk by this coffee shop all the time, so they are bound to attract more than a handful of customers. All I was after once I had strolled around the Wells market was a coffee, so this was the ideal location. Especially if the weather outside is not exactly the best.

The worst experience experience I have ever had at a Costa! Asked for large caramel latte with 2 extra pumps of caramel.. (5 normal +2 as requested) As she was making the latte I noticed she had only put 4 in when I specifically requested 7 in total.. I asked could she put the rest in. I wad very rudely replied with I have already put the amount in you asked for if you want more it 'll cost extra) I replied I watched you and you only put 4 in. She got very irrate and refused to speak to me anymore and walked off aftetn

Best coffee we have ever had from a Costa and what an amazing art form. The man that served us even brought the coffee to our table.

Tables where not being cleared quickly enough. Staff lack training and customer service skills. Toastie we had was very soggy. They moaned when we wanted it done like how it should be.

Had a rather confusing expereience here yesterday afternoon. I came in with my mum and sisiter who hastily headed for the smoking area after leaving me to place the order… I couldn’t 100% remember what they told me (I am dyslexic and have memory difficulties), but went ahead and ordered a caramel macciato. Now, I’m not sure if costa do that coffee but in my muddled state that is what I asked for I really didn’t expect to be spoken to like I was by the older woman on the till. She laughed and said ‘you can have that if that’s what you really want’. She seemed quite annoyed at the order so I asked if that was an unusual order and said that I could change it if they don’t do that here. She assured me that she would make it but it would have to be called something else (a cortado i think) and they would make it different. She then asked me if my sister had mentioned if she wanted her coffee made with syrup or vermicelli (I had to google this afterwards and turns out it’s a type of pasta so I really don’t understand what she meant). I was caught off guard by this question because I have NEVER been into a coffee shop and been asked how to make the coffee! Anyway, that was only the first thing on my list… I then asked for a latte and the lady said ‘phew at lease that’s simple’ it made me think twice about placing the rest of my order (a tea with soya milk and 2 cakes) and I was starting to feel like a problem at this point. The lady then asked if I wanted the mince pie warmed up or cold it was for my mum and she was outisde but I didn’t want to hold up the queue to go ask her so i said ‘umm I think cold will be fine.’ The lady laughed and shook her head again as if I didn’t know what I wanted and was being a problem. Now, I don’t know anything about coffee. The tea was for me and everything else was stuff I was trying to remember for the others. If there’s one thing I do know though, is that I walked in to that costa in a positive and happy mood. I spoke politely to the staff and tried to commincate what I wanted in a nice way. I walked out of that costa feeling completely humiliated, sad and upset. I couldn’t understand why the staff had spoken to me like that (especially as the store was quite quiet) and I was on the verge of crying in front of everyone in the queue. What I don’t understand is why the lady took what I ordered as such a problem. It would have been perfectly fine to say ‘sorry we don’t do that coffee here’. I could have ordered something else or something similar. What I did receive was opinions on everything I ordered, rude service and was made to feel like a complete fool. I tried to be nice and I was met with rudeness. I wondered if it was maybe what I looked like or what I was wearing that made the woman single me out because it felt like she had a problem with me… I really tried to be nice though and it’s upsetting when you get misunderstood like that. It’s a shame because I have visited that costa before and really enjoyed it but after this experience I don’t feel comfortable to come here again and will instead check out the #1 coffee over the road.