Bessemer Carvery And Grill

Just a friendly hotel, all the staf were wonderful. Rooms were clean, if a little dated. Breakfast was freshly made when u ordered , loads of hot water for a bath and a great shower. The tv reception is terrible so take a streaming stick as wi-go is good and free

I have visited this restaurant several times and had a great time. Tonight, my family of four, including three adults and one child, went for dinner. I asked for a child's carvery, and the young waitress questioned why as I was not a child. I explained that I was not very hungry, and she said she would make an exception this time. Unfortunately, the soup was out of stock, so I ended up ordering a child's carvery for myself, two adult carverys, and a child's nugget meal. When we arrived at the carvery deck, my sister, who was already there, informed me that the waitress had been talking negatively about me wanting a child's carvery until she noticed my sister watching. When we sat down to eat, the waitress kept a close eye on me for no apparent reason. When it came time to pay the bill, we took it to the till to pay. The chef, the young waitress, and another older waitress were all gathered around the till. The waitress asked how we wanted to pay, and when we said by card in three ways, she seemed annoyed and slammed a few things around before collecting the bill at our table. She questioned what I was paying for, and when I mentioned the child's carvery, child's nuggets, and drinks, she informed me that the waitress had been reprimanded for allowing me to order a child's carvery as it was not a usual practice. The older waitress was incredibly rude to all of us. If you are looking for a pleasant dining experience, I would recommend avoiding this place as the staff are rude.

Booked this hotel on a whim for an overnight stay travelling on our motorbike. Arrived early but the lovely lady on reception said our room was ready which was a great bonus. The room was pleasant, spacious, clean and comfy. Nice bathroom too. What more do you need? Breakfast, although very early (only till 8.30am) was plentiful and tasty. All the staff we encountered were smiley and helpful, couldn’t do enough for us. My absolute only gripe was that there was no info pack in the room. Breakfast, bar and restaurant menus and opening times as well as internet password would have been really helpful. But for £65 a night it really was a great find.

I had takeout dinner on the 27th and when I got home, I put some in a bowl for my 4-year-old and ate mine out of the tray because I was in a rush. After a few bites, I started chewing on something hard and found a piece of string in my food. I called the restaurant, Bessemer, and spoke to the manager, Janey. She didn't handle the situation well, showing attitude and claiming that the string wouldn't have harmed me. I expressed concern about the choking hazard, especially if my child had found it in his food. The manager criticized me for eating out of the tray and insisted I should have put the food on a plate. She offered a refund but by that point, I was too upset to continue the conversation. I will not be returning to this restaurant and caution others about the lack of customer service and professionalism. It was unacceptable to be told that finding string in my food was not a problem. Additionally, the gravy was watery.

I went with my family to celebrate my sister's birthday. We all had the carvery option and enjoyed the lovely beef that was cooked perfectly. The only drawback was the unhappy chef who was carving the meat.