Pollo Tropical - Miami

I was genuinely surprised by this place. I didn’t expect the food to be as impressive as the layout of the restaurant. Don’t let the exterior fool you! The food was absolutely delicious, and the portions were generous for a great price! My only complaint was the wait time for our meals—it took about 25 to 30 minutes to arrive. However, I appreciated seeing the staff actively preparing the food, which indicated they were quite busy. We tried several items, and I can confidently say that the food, particularly the chicken, was flavorful and delightful!

I'm not sure if this establishment has changed ownership or management, but everything seems to have deteriorated. They no longer serve Pico de Gallo sauce, and the raw onions along with customer service have declined as well. Fast food prices have increased significantly, to the point where you might be better off choosing a regular restaurant for better food and service. Fast food has become much pricier, yet they still maintain their basic offerings. Perhaps it's different at other locations, but the manager here didn't seem concerned at all.

I really love Pollen Tropical, but recently I've stopped ordering from you because of an issue with the Chicken Caesar Salad. It often arrives without the dressing included, which means I have to call the Uber Eats driver to make sure it gets sent over. The Chicken Caesar Salad is supposed to come with dressing, but it seems like a disappointment that I have to double-check for something that should be standard. This happens a lot in Miami, and it reflects poorly on your business. It's frustrating for customers who pay for the whole meal and expect all the components to be included. This is not acceptable.

This place actually surprised me? I was not expecting the food to be as good as the layout of this location. Do not let an outward appearance deceive you! The food was really really delicious and big portions for a good price! My only complaint here was the amount of time we waited for our food? We probably waited anywhere from 25 to 30 minutes for food! But I was just glad to see people they?re making food! It was still on shower at so they were fairly busy! We got a few different items there but I will say that the food, especially the chicken, was very flavorful and delicious!

I went to this pollo tropical for lunch today and it was a bit busy. The speaker system where you place an order was not working so I pulled up to the drive through to order this older red haired lady was being extremely rude while taking my order for some reason. Charged my card 2 times for the same order which I had to call to reverse and also managed to mess up the order. The older gentleman who brought my order out was also unnecessarily rude. Just save your money and go to another pollo tropical.