Village Deli Grill - Middletown

Their food is good but their customer service is horrible. Every time you call order you’re placed on hold for 5 mins. Then you hear the girls gossiping not even taking orders. They forget you’re even on the phone waiting. Also half the time they mess up your order when you call if they can fix those problems the place would be great

Ordered a roast beef sandwich the roast beef was almost black was very old meat

My experiences here border on the absurd. The food was average but everything else is a disaster. I have ordered here 3 times. The first time I ordered egg and cheese on a roll and the deli was busy. I stood to the side and waited. And waited. About 10 minutes later I saw a tin foil wrapped sandwich being put to the side of the register. The cashier ignored it for another 15 minutes. When I finally said something she had to open the now cold sandwich to see it was mine and sent me out with it. 15 minutes waisted to get a now cold and congealed sandwich. Gross.The next time I learned my lesson and called ahead for the same exact egg sandwich. This time it was $6 more than the week before. I was perplexed but in a rush so I paid and left.The next time I again called ahead. Being early Sunday it was quiet and empty and the cashier said come in 5 minutes. I gave them 10 minutes. I went in, paid, and she said the cook was still making it. It’s an egg sandwich. I looked in the kitchen and THERE WAS NO ONE THERE! For another 5 minutes there was no one in the kitchen. He’s still making it??! Where? What deli is he making it at lll go pick it up there!A while later the guy comes out of the bathroom, walks past me, says hello, goes into the kitchen and really starts making it. He spent 20 minutes in the bathroom and now he’s making a sandwich? First gross. Second why is she lying??! You can see the kitchen! Just say it’ll be a while longer, have a seat. Don’t say he’s making it when everyone can see there’s no one there!I’m so grossed out by them I have no idea if there’s a secret password to get good service that I don’t know, but for an egg sandwich how do you guys screw it up every time?

Won’t ever go again. Ordered a sub 11$ for one piece of meat and them to mess it up. I called it in 8min before arrival- Get there and they didn’t even start the order.

They are horrible picking up the phone and just leaving u on hold while u hear them taking people’s orders in the deli. Not cool!