Dairy Queen Store - Midlothian

They only hire idiots that cant even spell their name right, every time I've been here they have messed up. Go to Walmart and buy some Bluebell ice cream because this place sucks.

I have a 6 piece steak finger basket and order an extra gravy. Went home opened my bag and found only 5 fingers and no gravy. I was told to return back just for the 1 finger and gravy. They didn't care if my food would go cold and French fries go cold. Have to give props to McDonald's and Whataburger, because they woukd have covered and given a whole hot meal. This DQ is ridiculous to only do 1 finger,haha. Wow! If I could do zero stars I would.

Went through the drive through and it took FOREVER. Ordered a chicken tender meal and got chicken nuggets... No really... Stilupid small. And a blizzard that was already half melted and what happened to not serving it upside down? Is that not a thing anymore? Though I'm kinda glad she didn't, otherwise it would be all over the inside of my car. I don't see myself returning.

Went through drive thru and ordered ice cream and a dinner combo and I asked what the difference is between a basket and a combo and tge lady says it's a drink only. She tells me the combo includes a drink. We drive thru to the window and she makes us wait forever then proceeds to hand us our ice cream and says you can go to the next window. They take even more time and then finally hands us our food and we drive off. Get to the house and we are missing our drink. I call them.to let them know and I say you are actually the 2nd restaurant today that forgets our food and or our drinks too, I would kindly suggest that yall pay more attention in the future because we're in line forever and then when we finally get our order, we just want to get home and eat, and this presents an inconvenience. The young man says, well, we can't refund you but you can stop by next time and get your drink and maybe next time I suggest you pay more attention and take the responsibility of asking us for your drink! I said wait, excuse me! Number one you forget customer is always right and also it's not my response to execute the order correctly, young man, that's your part. You're not being very polite to a customer that's providing you with a paycheck. That's the way it works and I wasn't being rude to you, I kindly was letting you know what you did wrong and it was meant to improve your work, not an invitation to be rude. I was shocked as they have almost always been nice or at least courteous. But then again, we have no customer service ethics anymore it appears. ?

Ice cream was so melted my daughter drank her banana split. :