The Retreat On Charleston Peak

We initially booked a third floor room with a balcony, as we were so excited to be in the mountains with a balcony! When we arrived, I asked the front desk clerk if the hotel had an elevator and was surprised to find out they did not. To be fair, that's my mistake for not researching the property further, as stairs are a challenge for my partially-handicapped father. As soon as I mentioned this to the front desk staff, they were quick to work on getting us a first floor room for easier access for my dad. I felt like they truly went above and beyond to make us as comfortable and satisfied as possible. They were literally running around the property to check on rooms for us, and I was so immensely grateful for their dedication. The manager Brandy was so efficient and kind, along with Gabriel and Kim. All three of them were just wonderful. I truly can't say enough good things about their customer service and kindness. We were so pleased with the room and service that we received. Brandy even checked in with me as I was retrieving our bags from the car to make sure we were happy. Gabriel was friendly and dedicated to making our stay a good one. Kim was fantastic and even gave us freebie coffees in the morning. The restaurant was good and priced fairly. The chili was AMAZING and the BBQ pork sandwich was tasty. The grounds of the hotel were beautiful. Make sure you get up in time to see the sunrise down in the valley. Thanks again to the awesome staff at the Retreat for making our stay so memorable! Rooms: 5 Service: 5 Location: 5

Such a beautiful place with breathtaking views, nice rooms and everyone was so nice! We can't wait to go back! Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view, Romantic, Quiet, Great value

We were there for breakfast on Sunday to help support the restaurant due to lack of business because of the flooding. We were extremely unhappy. Service was slow due to only one waitress being on. There was also a young man there who did very little to help the waitress who was running from table to table. He appeared not to have been trained properly. The coffee was horrible. (This is from someone who has no issue drinking day old coffee. Then the food showed up. The Eggs Benedict I couldn't eat. The hollandaise sauce was not only spiced to hot, but it also had a terrible citrus flavor to it. I couldn't eat it. I've never sent food back before, and I was embarrassed that I complained about both my breakfast and coffee. The overworked waitress was very apologetic and mortified. She did her best to remedy the situation. We've eaten there many times and loved the food and service. I'm sure we will probably try it again in the future, but not too soon. Service: 2

As we walked down the hallway to our room, we were greeted by a strong smell of marijuana and cigarette smoke, although curiously, our room itself didn't have that odor. Upon our arrival, we learned that there had been flooding and a hurricane, which meant we couldn't go hiking—the main reason for our visit. We did stroll around the grounds, but found that many guests were smoking outside as well. We ultimately decided to retreat to our room and come up with new plans away from this place. To make matters worse, the Wi-Fi didn't work, so we couldn’t unwind with a show on TV after a long day of travel. The signal kept dropping after just a few minutes, and the front desk had no solutions for us. While the room was clean, it was quite small and cramped. It would have been nice if, when we booked our stay, they had mentioned that we would be in a subpar hotel and that the mountain was closed.

I also attended an Arts and Crafts festival there, which was a fun experience—we strolled around sipping hot chocolate with marshmallows and picked up a few unique items. Don’t overlook the scenic drive up; witnessing the shift from desert landscape to mountainous terrain is truly something special. As for nearby activities, there’s plenty to do, including numerous hiking opportunities and the Spring Mountains Visitor Gateway, which you'll pass on your way to the Retreat. In the winter, it's the closest hotel to the Lee Canyon ski resort. Dining options at the Retreat include three different places to grab a bite. Overall, I would rate the service and location both a 5 out of 5. The hotel offers lovely views and a romantic, peaceful atmosphere, all at a great value.