Hardee’s - Muscatine

Charged me extra for stuff, didn’t give me what i asked for, refused a refund after i paid $35 for 2 burgers and a small fry bc they messed the order up?!!!

Stopped for a quick milk shake mid afternoon and it took forever. Shake was

Food took a long time. The chicken sandwich was OK. I was comped a pie for the waitParking: Only one other customer there. Parking was plentiful

I had my husband stop to get some Raisin Cinnamon Buscuits, of course it was closer to lunch-I explained to the counter girl--we don't have a Hardee's close to us--she said I will make you some--I was very happy, bought 4 of them....I gave her a tip for doing that for me, she said we need to get rid of them anyway, so thankful to her!!. That's what I calll good customer service!. Thanks again for making my day!!

The five star service rating is for April and Dale specifically.The service I received when I ordered was great. The food was good too. No problem there. Most of the time when I order Dale is the employee there that takes my order and hands it to me. Super friendly dude. No issue at all with him ever.This time though, I forgot my wallet at home and my digital wallet wasn't working either. My fault. No worries. I went home and grabbed my wallet and came back and paid for my food. A different employee rang up order as individual items and tried charging me over a dollar more than what I was previously being charged. I called him out about the price and frustratingly fixed it. Curiously, I then asked him how often he rings things up individually and not as a combo, and then he rudely threw his hands up turned around and walked away before I was even done asking my question. Dale handed me my food after that and apologized in Cody's behalf. That's not how customer service is supposed to work.