Dairy Queen Grill Chill - Neenah

This location does a disservice to the remarkable service of the other location. They are owned and operated by different people with clearly different expectations of their staff. Tonight at 6:45, there were 7 workers behind the counter and not a singleone was working. We went thru the drive through and placed our order (2-4 piece tender boxes), after paying we were asked topull ahead and wait. After waiting 17 minutes I decided to go inside to figure out what the problem was. I was met by all 7 ofthem looking around as the food (of the 4 vehicles that by this point had been waiting) sat on the counter getting cold. Therewas no manager present and the shift lead was standing there and ultimately bagged the food after I came in and asked. This isthe second time an experience like this has happened. The most disappointing thing is that the other Neenah location is ALWAYSfriendly, professional, and timely. This sharing of franchise in the same city casts a shadow on the positive work of the otherlocation.

You can tell them your order 5 times and they will still place random items in the bag.

I love ?? DQ especially the grill and chill locations. The chicken strip basket is my favorite plus my favorite ice cream!!!! Food is always fresh and hot! Ice cream is made just the way I like it!! No complaints! Price is always great!

I worked here way back when I was 16 or 17. Sean was the owner of the store. Almost all of the night crew had school during the day and would start work here at 4 and shut down. Frequently after a game at the high school we would get rushes right beforeclosing time. The owner had a meeting and stated we weren 't getting out of time so he was going to have us start clocking outand working for free to clean after the rushes we had been getting. Meanwhile he pulls up in his brand new range rover but istalking about how is employees were costing him to much money with staying late and apparently overtopping the ice cream. Afterthat meeting I never returned to work here. My mom used to pick me up from work and she was getting mad to at home late I wasworking as we both had work and school early the next day. She had called to report this about how we were being requested toclock out and work for free. As far as I know nobody wanted to lose their job and kept it hush hush so dairy queen never got introuble for this. The day I collected my last paycheck someone had opened my paycheck and written on the paycheck stub What asad way to go. Just posting this because if anyone is in need of a job, if Sean is still owner he is one guy you don 't want towork for. I advise to not to spend your money at this dairy queen.

Its 2pm 1 car in drive thru not busy at all ..lobby closed i ride up on a bike to order a #6 but before i get to order screen the manager comes outside says i cant go thru drive thru with a bike i say well lobby is not open i just want a burger whats thebig deal? He says i need to call to make an order but i say i cant i dont have a phone on me... She then says well your outtaluck i said why? Do you want to come work for me i need workers ....anyways that was very poor business . and all i wanted was aburger he could of came outsise to take my order and serve me food and do great businness but instead gives me a whole bunch ofreasons to never return ....bad business ..no wonder why no body wants to work there the manager is lacking common sense andgood BUSINESS skills