16 Handles - New York

There for frozen yogurt. overall was a good experience and the taste of the different aromas ok. I feel that they can have a greater variety of aromen in view of the size of the load.

Fanta it's pomegranate frozen yogurt. Never had it so good! 16 candles is a must to try.

POOR POOR Customer service , I walked in last night about 7pm with my grandchild, the place was dirty the topping bar was basically empty.. when I looked at the crew they all was just standing at the register doing nothing.. I got to the register this one gentleman was rushing me told me to hurry up that he needed to go on break . I apologized as my grandson was still adding toppings to his yogurt.. the guy at the register than again told us to hurry and sucked his teeth.. he was a tall gentleman he had a beanie on I asked for his name and he refused to give it to me. Told me it didn't matter. This young man was very rude and Made me feel very uncomfortable.

This place has really changed! Three years ago, I rated it 4 stars. However, during my last two visits, I found that at least a third of the machines were out of order, and the selections were mostly vegan and yogurt, with a few odd flavors thrown in. I used to enjoy coming here, but from now on, we'll be looking for other options.

I visit this place every week to show my support, but I'm disappointed to find that only about 50% of the machines are operational. Regardless of how late it is, I haven't seen all the machines up and running since before COVID. Most of what does work seems to be liquid, and the staff doesn't seem to care about customer service. The employees are often young and display poor attitudes. Additionally, the place is always dirty. Given how much it has declined since COVID, I had hoped things would improve, but sadly, they have not.