Potbelly - Norridge

It is two on the afternoon and they are made of suppe and ingredients. how? the manager has to manage.

It took 3 people to process a single soda my dude that's whack

This location had very poor service. I was unable to order my sandwich without any qualms with the workers. They were very rude and misunderstanding. The woman at the toppings bar had an attitude for no reason. She rolled and shook her head at me and my sister when we told her what toppings we wanted. She had also closed the store early. And one last thing, we had seen her clearly speaking of us to her coworkers and a customer while rolling her eyes again and gave us multiple dirty looks while we were chowing down. The sandwhiches, if I can call them that, were also poorly made with old ingredients.

I’m sorry i don’t usually bother to leave 1 star reviews but for this Potbelly, I had to. My brother who visited town was craving Potbelly, but after checking the hours, they decided to close even when the hours clearly said they were open (around 7pm or so). Also, I swear, EVERYtime, the staff always got something up with them. They always make me feel incredibly unwelcome while serving me and for the customers to GTFO of the restaurant ASAP. The guy workers are always so professional and polite, but the girls always feel the need to spread their unhappiness and negativity unto to me for the time i’m ordering my food. One chick gave me my mushrooms after like 5-10 minutes without eye contact or literally any word. Another girl glared at me to just leave already since i have my food so she doesn’t get in trouble, when all i was wondering was where my peppers on the side were. At that point, it doesn’t even taste good because there is no hospitality, love, or quality service. I blame the management. Not all the girls are bad and the guys never gave a problem. But this is something i noticed even buying Potbelly’s months or YEARS apart. Also, the sandwich cools after after roasting within like a couple of minutes. Cheers. Might as well eat subway or not eat at all than get Potbelly/treated with trash service by the management/adolescence girl workers. Thank you!

Two weeks ago, this was the place I decided to eat out (other than work) for the first time since March 2020 and it couldn't have gone better. The Farmhouse salad was massive and tasty (as usual), the IBC root beer was well IBC root beer, and I was able to find a corner in the storefront so that any nerves about social distancing were nonexistent. One of the better-run Potbelly stores in terms of counter customer service as well.