Higher Grounds Cafe - North Branch

Not good coffee and very poor service! Barista swearing and complaining about not getting any peace moment to sit. Very disappointing!

Possibly the best coffee I've ever had, Cindy is always friendly service with a smile kinda gal, good prices for great coffee. If you haven't checked this place out it's a for sure must!

First time trying this place, I went on Sunday morning (normal time for people to want coffee)... found that they were closed....fine. Today, at 12:30 on a Tuesday, I was excited to try it and I sat at the menu screen in the drive thru for 4 or 5minutes...nothing. (there was a customer already at the window so I figured they were busy)...after the person left... stillnothing. So I figured maybe you order at the window? So I waited at the window for 3 or 4 minutes....nothing. I have worked atCaribou for 3 years, but I support small businesses and that 's why I wanted to try this place. Now I 'm thinking At leastCaribou is reliable. I dont know if I 'll try again.

Finally decided to check this place out and what a major disappointment!!! The man working the counter was not following mask mandate of having one on( personal choice is fine but when working following the Mandate should NOT be an option) so we decidedto take our business else where. Thanked him and left. After getting to my car I found that man had followed me to MY car andasked why we didn?t order. Told him it was because he wasn?t wearing a mask. His reply was he tested negative so he didn?t haveto wear one. My response was it?s a mandate not a choice. He then called my wife and I sheep for wearing them. Had he not donethis we probably would have gone back, but because he followed us to our car and harassed us we will NEVER go back and will bespreading the word about how they treat people. Shame on this business!!! If I could give a negative rating i would! I wouldlike to add seen the owners comment states they were not trying to harass then why would they call names? I?m well aware of ournumbers when it comes to covid but try to follow the mandate in place. I also would not attack another if they choose to notwhere one. That is why we left. But to be followed and called names??? Again shame on you as a business. If that man was theowner maybe being in business isn?t for him. I will be spreading the word on how we were treated by this establishment!!!!

Show me my favorite coffee. The owners and employees are always friendly and provide first-class customer service. And the coffee is of course excellent! I can't say enough good things about this place.