Black Forest Pastry Shop - Oakville

Chocolate raspberry mousse cake is exquisite. Would love to see it on the menu more often. A favourite in our household, especially for special occasions :

The quality of the items was okay, though not the best I have had since the chocolate cupcake was a bit dry and there was too much coconut in the nanaimo bar.

Love everything I've tried here. Been here multiple times and finally posting a review. Got the banana cream pie last week and it was a dinner party favourite. Also love the sausage rolls and chocolate chips cookies. Really can't go wrong with anything.

The best chocolate cupcakes and egg salad sandwiches. The empire cookies are alsp yummy. Very fresh and friendly staff. I came in once holding my baby and a staff was kind enough to grab my drink for me and help me out.

I'm saddened to say that I had the most unfortunate experience here. I've been coming to this shop with my family for a long time now, and have always recieved mediocre customer service. However, last week (April 27) I was extremely disappointed with the service I recieved. The staff members seemed disinterested and unhelpful from the moment I walked in the door. Despite being the only customer in the shop at the time, I was left standing at the counter for several minutes before anyone acknowledged me. When I finally managed to place my order, the staff member who took it was impatient and unfriendly. I asked a few questions about the pastries on display, but received curt and uninformative answers in return. I was made to feel like a nuisance rather than a valued customer. If you're visiting Oakville, there are lots of new pastry shops opening that have a much more inclusive environment and friendlier customer service. I would steer clear of this place.