Marco's Pizza - Olive Branch

With the economy such as it is, it seems the only pleasure still available is eating at our favorite restaurants. Today's visit was anything but pleasurable. When a couple spends $35, on 2 medium pizza, I don't think it's to much to ask for the company or persons representing the company be at least a little courteous. The young lady who identified herself as a manager, was on her cell phone throughout the visit, except for the brief moment she declined a request which had been fulfilled numerous times before. The order taker was a reflection of the manager. The cook disregarded the specifics of the order, making it incorrectly. Upon exiting, I voiced my disappointment to the order taker and front manager. I told her she must have gotten her position through attrition, everyone else left and she was the only choice left. She asked what I hoped to gain by saying that to her. I told her, I'm hoping by saying that that something click's in her head, that when she is up front dealing with people, it's all about customer service. What I should have said is, this business chose her to represent them and act in their best interest to grow the business and build a return clientele. The bright side to the visit, was, I met a very talented, capable general manager, who would be an asset to any company or corporation. I expressed my disappointment with the service while at the store and again when I called from home after realizing the mistake to the pizza. It is unfair to this Marco's to get this negative review, when there have been dozens of visits that would easily be rated a 5 star. As stated to the General manager, I hope this is not going to be the standard going forward. We will have to wait and see. Please return to the service I have had in the past.

We use to frequent this location all the time. The first few times it was absolutely delicious. Now, they cannot seem to follow instructions and they just make your pizza how they want to. The pizza looked like it had been sitting for hours and we had just picked it up from Marco?s. We asked for double pizza sauce in our order, but we got no sauce at all. Instead, we got huge globs of cheese piled on top of the pepperoni. There was so much cheese, the pepperoni was hardly even visible. They have not been following the instructions on our order for the past 3 times we?ve visited. We also bought a drink, which was dirty when the girl handed it out the window. Today is July 3rd and the drink we ordered is outdated on July 4th. The next day. The crust is hard and the pizza overall was just disgusting. Use to love this location, but not anymore.

It is a really good place to eat pizza..it was very clean and the pizza came out hot..the the employees were very nice

I use to like Marcos, but now the pizza is horrible. They have young kids in there who make your pizza any kind of way, undercooked, and just look plain nasty. You been warned do not patronize this spot, try Dana Pizza or Papa Murphy instead. Thank me later

Excellent thin crust meat lovers pizza! I called in my order 15 minutes away and was told ?ready in 15 minutes.? I walked in and they were taking it out of the oven! The staff were friendly, helpful and quick!