TGI FRIDAYS - Disneyworld - Orlando

We made a reservation since we were a large party on a Saturday going to a restaurant across from Disney. When we showed up there was no host because she was also serving tables, once we got someone’s attention they said their system was down and they couldn’t look up the reservation and that it would be 15-20 minutes while they prepped the table. 50 minutes later we were finally seated. The service at the table was slow due to the server having a lot of tables to manage. This translated to over 30 mins to get appetizers, and a whole 60 minutes until our entrees came out, in between it took 15-20 minutes to get things like drink refills and getting plates cleared. This usually was only achieved by a member of our party standing to get some employee, any’s employee’s attention. Food was okay, about what I expect from a chain restaurant. Very disappointed that having a reservation meant nothing and they were so disorganized. It shouldn’t take over 3 hours to have a late lunch.

No hostess on arrival. She was completing take out order. Asked a server and it was 10 minutes before we were attended to. Three other couples were also waiting behind me and the restaurant was empty. Once seated I spoke with the manager who didn't seem to care. I ordered a drink and a to go order at the same time and the to go order came out first.

Upon arrival, there was nobody at the host stand; I waited more than 5 minutes before someone arrived to check me in. There were several open tables, but I waited another 10 minutes before I was seated. Once seated, our server was very good and the food was decent. However, this location was not participating in the national promotion and we were not advised of this until the end of our meal.

Waitress was lovely. Very helpful. Think she knew we were hungry. No starters ordered just went straight to main meal. Would just say decor a bit tired. Food came quickly was hot and what we expected. Waitress so helpful and cheerful considering when we paid the check she had a party of 8 walk in the door. Gold star to her.

Food was good, had to take my little ones to the toilet 3 times during the meal and everytime I took them there was an employee in the baby change toilets on his phone, this was a little distressing and I felt very uncomfortable as on of the three times I opened the baby change toilet (which was not locked) and found him in there standing in a corner!